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Bookings & Refund's Policy 

The following terms and conditions are in place to provide a smooth and effective booking process for you, myself and other clients.

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BOOKING POLICY

All bookings are taken via the website and full payment is taken at the time of booking. To manage your bookings, re-scheduled appointments and cancellations, please register for an Online Account via our website atwww.lisa-langford-medium.co.uk

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Payments are made via PayPal. (You will need to register for a PayPal account if you do not already have one). Or, pay as a Guest User (as a Guest User, no personal information is retained via PayPal as no account is created).

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PayPal supports a large number of credit cards, including Visa, Mastercard, American Express, Discover, JCB, Diners Club and EnRoute.

 

Refund/ Cancellation Policy

We require 24 hours notice for all one-to-one and group bookings. If you cancel within this time, you will receive a full refund. Cancellations cannot be refunded after the allotted 24 hour notice period, however, those who do cancel after this time will be eligible to re-book at a 50% discount. Please contact us for further details.

  • What happens if I want to cancel my one-to-one appointment or group booking?
    Please notify us of your cancellation within 24 hours of the scheduled date and time. You can do this via your on-line account at www.lisa-langford-medium.co.uk
  • Will I receive a full refund if I cancel my one-to-one appointment or group booking?
    If you cancel your one-to-one appointment or group booking via your online account at www.lisa-langford-medium.co.uk within 24 hours of the scheduled date and time, you will receive a full refund. If your cancellation falls outside the 24 hour alloted time period, you will be charged at the full rate. However, you will be eligible to Re-book at 50% discount.
  • How do I reschedule my one-to-one or group booking?
    Please reschedule your one-to-one or group booking via your on-line account at www.lisa-langford-medium.co.uk
  • What happens if I miss the reschedule deadline?
    If you do not reschedule your one-to-one appointment or group booking within the 24 hour alloted period, you will still be charged at the full rate. However, you will be eligible to Re-book at a 50% discount.
  • How do I prepare for my appointment?
    To get the most from your session, we recommend you follow our Pre-appointment Hints and Tips. Click Here.
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